SUPPORT
SUPPORT
We
know that our products are more reliable, low cost, and easier to operate but we
also recognize that it is our service that causes our clients to come back for
an upgrade or expansion project.
However, the quality of our customer service is largely built on our view that
each of our clients are not just another account or just another sale. You are
our client and you deserve the best service that we can provide. We have heard
stories from our existing clients of how other companies lower their level of
service once the system is installed and the sale has been finalized.
Others have explained that some companies do not provide support after business
hours and even leave their clients waiting over the weekend. We know from
experience that if you have a large system installed in your facility that you
could be losing thousands of dollars for each day that the system is not
operational. This is simply an unacceptable practice.
We believe that we have an obligation to our clients to be willing to send our
own technicians out, even in the evening, to deliver a part for a system that
needs to be operational before the next day. Since our systems are operating 24
hours a day we should offer support during its operation. We offer 24/7 phone
support, remote computer support, and also sell low cost replacement parts that
can be kept in stock to maintain system operation time.
We pride ourselves in our customer service and believe that our support is what
makes us stand out at the end of the day. No other company is as committed to
its customers as Zip Pneumatics. Your facility is more than just a sale.