company has always had a 24/7 policy in terms of client support. In fact, you will receive a response within 2 hours or less.
We believe that the level of support we provide reflects just as much on our company or more than the products we sell. If we sell a low cost and quality product but do not support our clients when they have questions or need tube system assistance then the customer will look for another company that will stand behind their products. We often can solve most client issues over the phone, but if the situation requires one of our technicians to take a look at the system we can connect to our client's pneumatic tube system software remotely over the internet or through a designated phone line. This allows us to start providing support for your system immediately and many times it results in saving companies hundreds of dollars because a service technician does not need to come to the facility in person to address the system issues.
In the event that both phone and remote support will not solve the problem a service call will be scheduled and performed as soon as possible. Most of the time we are able to get their the same or next day no matter where our client is located in the country. We believe that prompt service to our clients is both what they deserve and expect.